Claims Handling Policy

Document status: working legal template. Before publication, fill in the details, verify the actual service architecture, and have the text reviewed by a lawyer practicing in the Republic of Uzbekistan.

Service owner: [LEGAL ENTITY NAME], TIN [TIN], address: [ADDRESS].
Service: Belgi.ai, [DOMAIN].
Version: [VERSION NUMBER] dated [DATE].
Contacts: [EMAIL], [PHONE].

Requests are accepted via [EMAIL], the support form and the account. The system records the requester, channel, date, topic, order/transaction, attached evidence and desired outcome. Categories: access, payment, check quality, personal data, rights in materials, application and other.

Support acknowledges receipt within [PERIOD], verifies identity for data requests, and assigns an owner and deadline. Payment disputes are checked against the log and provider; disputed AI results — against the model and source versions; right holder complaints — against proof of right and location of the material.

The response must include facts, the decision taken, any refund calculation and the appeal procedure. Overdue cases are escalated to a manager and counsel. All requests are analyzed monthly; recurring causes create corrective tasks. Retention of claim materials is [PERIOD], subject to law and the period for protecting rights.